New tools for members

Claims screen enhancements

  • Improved user experience
  • New! Filtering and sorting options
  • Fewer clicks to resolve a claim
Enhancements overview

Member portal enhancements

  • New home page dashboard
  • One-click access to most-used features
  • New intuitive navigation
  • Responsive display design for mobile devices
  • Account servicing forms can be completed online to print and submit
Intro to member portal Enhancements overview
Portal enhancements

Message center

  • Personalized alerts
  • Learning opportunities
  • Account optimization tips
  • Access messages through the member portal
step-by-step guide

Mobile app

  • On-the-go access to account balance and history
  • Use your device's camera to document claims
  • Send payments and reimbursements
  • Manage debit card transactions
  • Initiate claims and view their status
Learn more about our app
Mobile app

Documentation library

  • Archive and manage receipts, explanations of benefits (EOBs), invoices, and more in one central location
  • Intuitive, step-by-step process
  • Documents archived on safe, secure servers
  • No need to keep originals that can get lost or damaged
step-by-step guide