HealthEquity’s social channels exist to support informed, respectful conversation about healthcare savings, benefits access, and financial wellbeing. These Community Guidelines are designed to foster a welcoming, accurate, and safe environment for all participants while protecting member privacy and security.
By engaging with HealthEquity’s social media properties, you agree to follow these Guidelines.
These Guidelines apply to interactions on HealthEquity social media properties, including LinkedIn, X (formerly Twitter), Facebook, YouTube, and Instagram, blogs, landing pages and other digital forums managed by HealthEquity.
Failure to follow these Guidelines may result in content removal, account restrictions, or actions as outlined below.
When you visit, post, or comment on any of the HealthEquity social media properties (online sites, blogs, landing pages, etc.), we respectfully ask that you:
- Stay on topic and contribute constructively
- Treat others with courtesy, professionalism and respect
- Share content you have the right to post
- Engage in good faith and avoid misleading or deceptive behavior
HealthEquity social media channels are not a forum for personalized account, tax, investment or healthcare advice. For your protection, please do not share personal, financial, or health information in public comments or direct messages.
If you have a specific question about your account, benefits, or coverage, please contact Member Services at 866-346-5800 or log in to your secure account.
You may not post content that is:
- Aggressive, abusive, threatening, harassing, or defamatory
- Discriminatory, harassing, or hateful based on protected characteristics
- Obscene, sexually explicit, or pornographic
- False, misleading or fraudulent
- Spam, commercial solicitation or repetitive posting
- Malware, spyware, or links intended to cause harm
- Violative of privacy, confidentiality, or security obligations
Content that uses artificial intelligence, synthetic media, or manipulated content to misrepresent individuals, impersonates others, or intentionally spreads false or misleading information may be removed. Coordinated inauthentic behavior, including bot activity or content brigading, is prohibited.
HealthEquity social media properties are moderated by HealthEquity team members. While we strive to review and respond thoughtfully, we may not respond to every comment.
All comments and posts are reviewed for compliance with these Guidelines. HealthEquity reserves the right to:
- Remove content that violates these Guidelines
- Limit participation or block accounts for repeated or serious violations
- Escalate matters involving credible threats, fraud, or illegal activity to appropriate authorities
Moderation decisions are made to protect the community and ensure respectful, accurate dialogue.
Because the HealthEquity social media properties are public and anyone can participate, we cannot be responsible for views expressed by anyone except for our own. HealthEquity social media properties are not the right forum to send feedback about our products or companies, solicit business, or request donations.
We expect comments and postings to follow the rules of polite discourse, and we ask that participants treat each other, as well as our team members, with respect.
We may remove comments or posts that we deem to be profane, obscene, inappropriate, and/or unrelated; indecent, sexually explicit or pornographic material of any kind (including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language); threats, personal attacks, abusive, defamatory, derogatory, or inflammatory language, or stalking or harassment of any individual, entity, or organization; discriminatory, harassing, or hateful in any way regarding age, gender, race, religion, nationality, sexual orientation, disability, or any other protected characteristics; false, inaccurate, libelous, slanderous, or otherwise misleading in any way; or spam or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user’s computer.
For the benefit of robust discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within the original post. While we welcome reasonable feedback and critiques, we may delete negative comments about HealthEquity and/or our competitors that are not relevant and do not add to the overall experience. We may delete or hide comments that we deem to be off topic to the original post. We will also delete or report any posts that appear to be unauthorized solicitations. In addition, we may also remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.
You must never disclose personal, financial, medical, or identifying information on any of the HealthEquity social media properties, whether public facing or via direct message. Under no circumstances will HealthEquity ever ask for your Social Security number, passwords or PINs via Facebook, Twitter, LinkedIn, YouTube, Instagram, or any other HealthEquity social media property. Please review the privacy and security practices of each social media platform you use.
Social media sites are public, which means that anyone can see your posts and comments on these social media sites. By engaging with our public channels, you acknowledge that your posts may be visible and in some cases reshared by HealthEquity in alignment with platform norms and business purposes. When content is re-used, we may attribute your public username or handle.
Please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation.
During sensitive or rapidly evolving situations, we may limit comments to ensure accuracy and protect members.
These HealthEquity Community Guidelines are subject to change. We review these Guidelines regularly and will post updates with a revised effective date. Continued engagement after updates constitutes acceptance of the revised Guidelines.
If you have a question about our Community Guidelines, please contact socialteam@healthequity.com.
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