General Privacy Notice

Your privacy is important to us. This General Privacy Notice (“Notice”) describes the information HealthEquity, Inc. ("HealthEquity", "we", "our", “us”) collects in connection with our products and services (such as health savings accounts and various employer sponsored plans and programs, each an “Account” and collectively, “Services”), as well as how our website and mobile application automatically collect information from you.

We encourage you to review our other applicable product, state, and regulatory privacy notices provided through the Quick Links to the left. Please read those notices to understand how they apply to you and the Services. You can view the privacy practices applicable to specific types of information and to our different Services, and how we use personal information to conduct our business.

This website is intended for individuals who reside in the United States. We honor all individual privacy rights defined by law, as set forth herein, and in the governing regulations, such as the right to access, correct or delete personal information. Please see our California Privacy Notice for more information.

This Notice does not apply to any activity on third-party websites and mobile applications that may link to our website. We do not control third-party websites and applications and are not responsible for their actions or privacy practices.

We reserve the right to make changes to this Notice and our other privacy notices at any time, and recommend you read them regularly. Your use of the HealthEquity website and/or our Services constitutes your acceptance of and agreement to this Notice. If you do not agree to this Notice, do not use the website or the Services. If we provide Services to you, to stay current on our practices, please update your email address with us if it changes.

What information we collect

In order to provide Services to you we may collect, among other information:

We may combine personal information that you provide us through this website with other information we have received from you, whether online or offline, or from other sources such as from our business partners and service providers.

How we collect information

Your Personal Information

You provide us information when interacting with us through this website or mobile applications, or signing up for and receiving Services. It is your choice whether to provide us with personal information, however, our ability to provide or continue to provide Services or information to you may be impacted should you decline to provide us with requested information. If you receive Services from us, you provide us with personal information on Account applications and in communications with us. Additionally, information may be provided by your employer, your health plan, or benefit provider, as well as from our business partners, contractors, and other third parties. We may also obtain information from public sources such as government records.

Cookies and Website Tracking

“Cookies” may be placed on your computer when you visit HealthEquity’s website. We, our business partners, and service providers may set cookies when you visit our website. Typically, cookies allow us to automatically collect technical information associated with the device you are using and collect information, including clickstream information, browser type, time and date you visited the website, and other information about your interactions with the website (as detailed above in “What Information We Collect”). Cookies can be for a single session or interaction with our website or can be persistent and stored on your computer or device until they are deleted or expire. Most internet browsers allow you to disable cookies or can be set to notify you when you receive a cookie allowing you decide whether to accept it. If you choose to disable cookies some functionality on the website may be impacted or not work at all.

Additionally, like many websites, we use standard internet technology (such as web beacons, tracking pixels, and embedded scripts) to track your web-surfing activity when you are visiting our website. We also include standard internet technology in advertisements and promotional e-mail messages to determine whether advertising or messages have been acted upon. This information enables us to customize the services we offer our website visitors, to deliver targeted advertisements, and to measure the overall effectiveness of our online advertising, content, programming, or other activities. Some other examples of ways we use your activity information include:

We may use and disclose your activity information unless restricted by our policies and notices or by applicable law.

We may also allow third party service providers to use cookies and other web technologies to collect information and to track browsing activity over time and across third party websites such as web browsers used to read our websites, which websites are referring traffic or linking to our websites, which may deliver targeted advertisements to you. We do not control these third-party technologies and their use is governed by the privacy policies of the third parties using such technologies. For more information about entities that use these technologies, see http://www.aboutads.info/consumers, and to opt-out of such ad networks’ and services’ advertising practices, go to www.aboutads.info/choices.

We use Google, Adobe, and Facebook remarketing technologies to advertise online. This means we show ads to visitors who have previously visited our website even when they are no longer on our website. These technologies help us tailor ads that we think may be of interest to you. As always, we respect your privacy and do not collect any personal information using remarketing technologies. HealthEquity and our third-party vendors, use remarketing cookies to inform, optimize, and serve ads based on your past visits to our website. It could mean that we advertise to previous visitors who have completed a specific task on the website. For example, we may tailor advertising based on the specific product pages you viewed on the website. These ads may appear across the internet, including websites on Google and Facebook. You may be able to opt out of these cookies by visiting the ad settings on these entities’ webpages. Any data we collect through these technologies is used in accordance with our own privacy policies and notices, in addition to these entities’ privacy policies.

We use Google Analytics as described at https://policies.google.com/technologies/partner-sites. You can prevent your data from being used by Google Analytics on our websites by installing the Google Analytics opt-out browser add-on. If you have accounts with third-party providers, you may be able to control your ad preferences through your account settings.

How we use and share information

We may use or share the personal information listed above for the following business or commercial purposes:

We do not sell our customer lists or individual customer information. We will only share your personal information with third parties as outlined in this Notice and our other privacy notices, and as otherwise permitted by law. From time-to-time, we provide your information to nonaffiliated third-party service providers (i.e., subcontractors) to perform services for or functions on our behalf, to effect, administer, or enforce transactions necessary for the proper administration of an Account or as otherwise authorized by you.

We may also exchange information with reputable reference sources or reporting agencies for risk management and verification, in order to maximize the accuracy and security of your personal information. We only use and share information needed to service your account or protect against fraud, unless we are required or allowed to do so by law. HealthEquity is not and cannot be responsible for the activity or privacy policies of any third party with whom your personal information is shared.

If you have an Account and are receiving Services from us, you may authorize other individuals to access your information or make changes to your Account (such as a spouse, dependent, or legal representative). You are responsible for your authorized user’s transactions. Your authorized users will have access to the Account balance if they are authenticated by our system. It is your responsibility to keep your authorizations up to date and accurate. You will be able to see all activities conducted by an authorized user.

Rights and Choices

You may have rights such as the right to know, access, and/or delete your information. These rights may differ depending on your State of residency or the source of the information, or the type of Services or Account you have. You can submit a request regarding your personal information to Privacy@healthequity.com.

Electronic and Online Communications

We use e-mail to send newsletters, account notifications, marketing materials, and other communications, on a periodic basis to various individuals and organizations. You have the ability to opt-out of these communications at any time. For example, you can opt-out using links in a specific email communication or contact us (see Contact Information below). Opt-outs may not apply to communications related to your Account status, administrative messages, website updates, or other communications that are necessary for to provide our Services.

Information Security

HealthEquity places a high priority on protecting your personal information. We maintain reasonable administrative, technical, and physical safeguards designed to protect the information that you provide on this website and in connection with the Services from unauthorized access to or acquisition of such information. Please be advised, however, that regardless of our best efforts to protect information, the confidentiality and security of any communication or material transmitted to or from the website or via email cannot be guaranteed to be 100% secure at any time. We also cannot guarantee that the information you transmit over the Internet will not be unlawfully intercepted or accessed by third parties. Any transmission of your information is at your own risk. Therefore, we strongly encourage all users to be careful and responsible about what you choose to provide online. Further, when you create an Account with HealthEquity, you will create a unique password. It is your responsibility to personalize your password and protect and secure such password. HealthEquity is not responsible for any information compromised due to your failure to secure your Account or login credentials.

If you have any reason to believe that your interaction with us through this website or other means is no longer secure, please immediately notify us (see Contact Information below).

For more details regarding our information security practices, please see our Information Security information available in the Quick Links on the left.

HealthEquity will, for example:

California Privacy Practices

If you are a California resident, please see more information about our privacy practices and your rights in our California Privacy Notice.

CHILDREN’S PRIVACY

HealthEquity’s Services are intended for individuals who are at least 13 years of age. The Services may include information about dependents or beneficiaries who are under the age of 13, however, there are no Services offered directly to children under the age of 13. We do not collect personal information from children under the age of 13. If you think we have collected personal information from a child under the age of 13, without parental consent, please alert us (see Contact Information below).

Contact Information

If you have any questions or comments about this Notice or our other privacy notices, the ways in which we collect and use information, or choices and rights regarding personal information, please contact us at:

Toll-Free Phone: 1-866-629-6347
Phone: 1-801-727-1000

Email: Privacy@healthequity.com

Mail: HealthEquity, Inc.
Attn: Privacy Officer
15 West Scenic Pointe Drive
Draper, UT 84020

Effective Date

Last updated February 2022.